pa77's Privacy Policy — Your Information Is Our Responsibility
pa77 treats the security of your personal information as its highest priority. This policy describes in detail how we collect, use, and protect your information.
pa77 ("we", "us", or "platform") is a trusted online betting and casino platform for players in Bangladesh. When you use the pa77 website, open an account, or use our services, you are considered to have accepted the terms of this privacy policy. Your privacy is very important to us and we always handle your information with the utmost care. Please read this document carefully and contact our support team for any questions.
What Information We Collect
Personally Identifiable Information
When you register an account on pa77 or use our services, we may collect the following information:
- Full name (as per ID card or passport)
- Date of birth (for age verification — users aged 21+ only)
- Email address
- Residential address
- National ID card or passport number (for identity verification)
- Financial information: bKash, Nagad, or Rocket account numbers, bank account details
Technical Information Collected Automatically
When you visit our website, our system automatically stores certain information that does not directly identify you but helps improve service quality:
- IP address and device identity
- Browser type and version
- Operating system
- Page visit logs and session duration
- Cookies and similar tracking technologies
- Referral source (where you came from when you arrived at our site)
Transaction-Related Information
We securely store records of all your financial activity on pa77. This includes:
- Deposit amounts and dates
- Withdrawal requests and processing details
- Betting and gaming history
- Bonus and promotion usage details
- Payment method information (bKash, Nagad, Rocket, bank transfer)
How We Use Your Information
pa77 uses your information only for lawful and specific purposes. We never sell your information to third parties without your consent or beyond legal obligations.
Account Management and Identity Verification
We use your personal information to register, maintain, and secure your pa77 account. Age verification (21+) and identity confirmation are essential parts of this process.
Financial Transaction Processing
We use your financial information to complete your deposits and withdrawals quickly and securely via bKash, Nagad, Rocket, and bank transfer.
Providing Customer Support
Your information is used to resolve issues with your account and to enable our 24/7 Bengali live chat support team to assist you effectively.
Fraud Prevention and Security
We monitor your transactions and activity to prevent account fraud, money laundering, and other illegal activities. This is essential for protecting all users.
Platform Improvement
By analysing your usage patterns, we continuously improve our gaming experience, payment systems, and overall service quality.
Ensuring Responsible Gaming
By monitoring your gaming habits, we identify possible signs of addiction and provide timely support when needed.
Information Disclosure and Sharing
pa77 never sells or rents your personal information for commercial purposes. However, we may share information in the following specific circumstances:
Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete your financial transactions. These organisations are governed by their own privacy policies and are obligated to protect your information.
Technology and Service Providers
Third-party technology providers that assist in operating our platform — such as server hosting providers and game software suppliers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi, and others) — receive only the information necessary to carry out their functions. They may not use this information for any other purpose.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will endeavour to notify you as far as possible.
Business Restructuring
In the event of any merger, acquisition, or asset sale involving pa77, your information may be transferred. In such circumstances, the new ownership will be obligated to maintain the same or higher standard of privacy protection.
Cookies and Tracking Technologies
Cookies are small data files stored on your device that help our website function more effectively. pa77 uses the following types of cookies:
Essential Cookies
These are essential for the basic functionality of the website (login sessions, security). Disabling them will prevent the site from working properly.
Analytical Cookies
These are used to analyse user behaviour in order to improve website performance and user experience.
Functional Cookies
These cookies are used to remember your preferences (language, settings) and to provide you with a personalised experience.
Security Cookies
These cookies play an important role in protecting your account from unauthorised access and fraud.
Data Security Measures
pa77 takes industry-leading technical and organisational measures to protect your personal and financial information.
SSL Encryption
Our entire website is protected by SSL (Secure Socket Layer) encryption. All data transferred between your browser and our servers is transmitted in encrypted form, making it completely impossible for third parties to read.
Secure Payment Gateway
All your financial information — bKash, Nagad, Rocket, and bank account details — is processed through an encrypted payment gateway. We do not store full card or account numbers on our servers.
Access Control
Only staff members who need it for their work are granted access to your personal information. All staff are required to comply with strict confidentiality agreements and receive regular security training.
Regular Security Audits
Regular security audits are conducted to identify and address vulnerabilities in our systems. We are committed to ensuring a fair play and transparent gaming experience.
Your Data Rights
Every user registered with pa77 holds the following rights regarding their personal information:
Right to Access
You may request a detailed description of what information we hold about you at any time. We will provide this information within a reasonable timeframe.
Right to Rectification
If any information in your profile is incorrect or out of date, you may request a correction. Keeping your information accurate is important for the security of your account.
Right to Erasure
You may request that your account be deleted. However, certain information may be required to be retained for a specified period for legal or regulatory reasons.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information. Please note, however, that some processing is essential to meet legal obligations.
To exercise these rights, please contact our customer support team. We generally respond to all requests within 30 business days.
Data Retention Period
pa77 retains your personal information only for as long as necessary for the purpose for which it was collected. Retention periods are determined according to the following criteria:
- Active account information: For the entire duration that the account remains active
- Financial transaction records: For a specified period after account closure as required by law
- Identity verification documents: For as long as required to meet applicable legal obligations
- Customer support communications: For a reasonable period for service improvement and dispute resolution
- Analytical data: In anonymised or aggregated form — automatically deleted after a specified period
Protection of Underage Users
pa77 is strictly for individuals aged 21 or above. We do not knowingly collect, store, or process the personal information of any minor (person under the age of 21). Age verification is a mandatory process at the time of account registration.
If we have unknowingly collected information belonging to a minor, the account will be closed and all related information deleted as soon as this becomes known. Any guardian who believes their child has opened an account on pa77 is requested to notify our support team immediately.
Changes to the Privacy Policy
pa77 may update this privacy policy from time to time. Updates may be required due to changes in services, use of new technologies, or legal requirements. With each update, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed
- Registered users will be notified by email of any significant changes
- Continued use of the site after an update will be considered acceptance of the new policy
It is recommended that you visit this page regularly to stay informed about any changes.
Your Privacy Is Our Priority
pa77 is always by your side as a safe and transparent platform. Please read our Responsible Gaming Policy and Terms & Conditions.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our support team is available 24/7 to assist you in Bengali.
Live Chat Support
Our Bengali-speaking support team is ready to answer your questions seven days a week, 24 hours a day.
24/7 Live Chat